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Never miss a new client inquiry, caregiver call-off, or urgent family question again. Our US-based team answers your calls 24/7, so you can focus on delivering care instead of managing phones.
Sound Familiar?
We built Foboa's Front Office service to solve exactly these problems.
You're losing revenue.
Potential clients hang up after three rings and call the next
agency on their list.
Your office staff is overwhelmed.
They are juggling phone calls while trying to schedule shifts, process paperwork, and handle walk-ins.
Caregivers call off at 6 AM.
There's no one to answer, leaving clients without care and your reputation at risk.
You work evenings and weekends.
Someone has to be available when families need
help or emergencies happen.
What We Actually Do
On average, agencies save 40 to 60% annually by outsourcing with Foboa instead of hiring in-house staff.
Answer Every Call
New client inquiries,
family member questions, caregiver scheduling issues,
and urgent situations. We pick up on the first or second ring, every time.
Screen & Schedule
When job seekers call, we collect their information, answer basic questions about your agency, and schedule their screening appointments directly into your calendar.
Handle Caregiver Call-Offs
Your caregiver calls in sick at 5 AM? We contact backup
caregivers from your on-call list, document the situation, and notify your team immediately.
Take New Client Inquiries
We gather essential information (care needs, location, start date,
insurance type), answer common questions about your services, and forward qualified leads to
your intake coordinator.
Provide After-Hours Support
Families don't stop needing help at 5 PM. We're available 24/7 to handle urgent situations, relay messages, and escalate true emergencies to your
on-call manager.
How We Work With Your Team
Onboarding
We learn your call scripts, intake process, caregiver list, scheduling preferences, and escalation protocols. You'll work directly with your dedicated account manager.
Go Live
We start answering calls while you monitor quality. Adjust anything that needs tweaking. Most agencies are comfortable within 3-5 days.
Your Extended Team
We operate as part of your office staff. You'll have the same team members handling your calls every day, so they know your clients, caregivers, and how your agency works.
Simple, Transparent Pricing
NEVER MISS A CALL AGAIN
All support members are based in the U.S.A
How does it compare?
Foboa vs. In-house Staff
Cost Factor
In-House Hire
Foboa
Salary and Benefits
$40k–$55k+ per year
Included
Training
$3k–$5k per year
Included
Turnover Risk
Average 18 months
24/7 Dedicated Support
Software Costs
$2k–$5k per year
Included
Total
$45k–$65k / year
~40–60% Less
How quickly can a home care agency get started with FOBOA? Most agencies are fully set up and operational in under 2 weeks, with workflows tailored to your team.