_edited.png){kind=small}
Never miss a new client inquiry, caregiver call-off, or urgent family question again. Our US-based team answers your calls 24/7, so you can focus on delivering care instead of managing phones.
Sound Familiar?
We built Foboa's Front Office service to solve exactly these problems.
You're losing revenue.
Potential clients hang up after three rings and call the next
agency on their list.
Your office staff is overwhelmed.
They are juggling phone calls while trying to schedule shifts, process paperwork, and handle walk-ins.
Caregivers call off at 6 AM.
There's no one to answer, leaving clients without care and your reputation at risk.
You work evenings and weekends.
Someone has to be available when families need
help or emergencies happen.
What We Actually Do
On average, agencies save 40 to 60% annually by outsourcing with Foboa instead of hiring in-house staff.
Answer Every Call
New client inquiries, family member questions, caregiver scheduling issues, and urgent situations. We pick up on the first or second ring, every time.
Handle Call-Offs
Your caregiver calls in sick at 5 AM? We contact backup caregivers from your on-call list, document the situation, and notify your team immediately.
Provide After-Hours Support
Families don't stop needing help at 5 PM. We're available 24/7 to handle urgent situations, relay messages, and escalate true emergencies to your on-call manager.
Take New Client Inquiries
We gather essential information (care needs, location, start date,
insurance type), answer common questions about your services, and forward qualified leads to your intake coordinator.
Engage Applicants
When job seekers call, we collect their information, answer questions, assist with the application process and manage the next step.
Screen and Schedule
Our team can screen and score applicants following your guidelines and schedule interviews.
How We Work With Your Team
Onboarding
We learn your intake process, caregiver list, scheduling preferences, and escalation protocols. You'll work directly with your dedicated Foboa account manager.
Go Live
Most agencies are comfortable after going through this learning and review process 2 or 3 times.
Your Extended Team
We operate as a seamless extension of your office. Our team learns your workflows, scheduling practices, and operational details — so every call is handled with the knowledge and expertise your agency is known for.
Simple, Transparent Pricing
NEVER MISS A CALL AGAIN
All support members are based in the U.S.A
How quickly can a home care agency get started with FOBOA? Most agencies are fully set up and operational in under 2 weeks, with workflows tailored to your team.